At Rose Financial the health and safety of our customers, employees, and partners is a top priority. We understand that economic disruption caused by COVID-19 may have impacted you financially. If you are experiencing financial hardship, we want to help. The information and links below will help to provide you with options and resources to best assistance you during a financial hardship. We want you to remain in your home for a long, long time.
If you are experiencing a financial hardship and wish to speak with us about it, please contact us (888) 532-2489, or email us at firstname.lastname@example.org.
An agreement between you and Rose Financial to change the original terms of your mortgage, such as payment amount, length of loan, and the interest rate.
An offer by Rose Financial to temporarily suspend or reduce your monthly mortgage payments for a specified period of time. See our FORBEARANCE page for more info.
With a Mortgage Release (Deed-in-Lieu of Foreclosure), you transfer the ownership of your property to the owner of your mortgage in exchange for a release from your loan and payments. This allow you to:
If you would like free personalized counseling or assistance, you can contact the U.S. Department of Housing and Urban Development (HUD): For a list of homeownership counselors or counseling organizations in your area, go to http://www.hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call 800-569-4287.
The mission of the Office of Fair Housing and Equal Opportunity (FHEO) is to eliminate housing discrimination, promote economic opportunity, and achieve diverse, inclusive communities by leading the nation in the enforcement, administration, development, and public understanding of federal fair housing policies and laws. The federal Fair Housing Act makes it unlawful to discriminate in the sale, rental, or financing of homes, including the servicing of home mortgage loans, because of race, color, national origin, religion, sex, familial status, or disability. For more information on HUD’s FHEO, please visit FHEO Home | HUD.gov / U.S. Department of Housing and Urban Development (HUD)
Effective January 1, 2013, the California Homeowner Bill of Rights (HBOR) was enacted to ensure fair lending and borrowing practices for California homeowners. The intention of CA HBOR is to assist Borrower(s), who are struggling to make his or her mortgage payments, by exploring options that may be available in efforts to avoid foreclosure.
Depending on your financial situation and/or circumstances, some of the options that may be available include, but are not limited to, certain programs such as Loan Modifications and other Making Home Affordable (MHA), Assistance Programs (e.g. “U.S. Treasury’s Home Affordable Program (HAMP)” or “Home Affordable Alternatives (HAFA)” ).
If you are a Borrower protected under the California HBOR and wish to explore options that may be available, please contact our Servicing Department.